The Ideal Praise-to-Criticism Ratio that Triples Your Influence
As a leader, what’s the best way to improve team performance: using positive feedback to praise people’s strengths or offering constructive criticism to help them when they’re off track?
Groundbreaking research by Dr. Marcial Losada says that both are important.
But the real question is – in what proportion?
Dr. Losada studied 60 business teams and tried to determine if there was a set of factors that led to high performance. The factor that made the greatest difference the most and least successful teams was the ratio of positive comments (e.g., “I agree with you” or “That’s a brilliant idea) to negative comments (e.g., “I disagree with your comments” or “We shouldn’t even consider doing that” or any other sarcastic and disparaging remarks) that the participants made to one another.
While negative feedback can be destructive, it is an essential part of the mix. Zenger and Folkman, top research scientists in strengths leadership, gives three reasons why negative feedback matters.
1) Ability to grab someone’s attention
2) Negative feedback guards against complacency and groupthink
3) Help leaders overcome serious weaknesses
But clearly these benefits come with serious cost. Zenger says,
“Negative feedback is important when we’re heading over a cliff to warn us that we’d really better stop doing something horrible or start doing something we’re not doing right away. But even the most well-intentioned criticism can rupture relationships and undermine self-confidence and initiative. It can change behavior, certainly, but it doesn’t cause people to put forth their best efforts.”
The real vigor, determination, and creativity can’t be generated from constructive criticisms but from positive feedback. People are emotional and social at our core.
Zenger’s studies show that the vast majority of the leaders in their database, who have no outstanding weaknesses, positive feedback motivate people to continuous improvement.
Another interesting research by John Gottman’s analysis of wedded couples’ likelihood of getting divorced or remaining married also indicated that the single biggest determinant is the ratio of positive to negative comments the partners make to one another. The ideal ratio is amazingly similar – five positive comments for every one negative comment.
Clearly in work and life, feedback, either positive or negative have a profound impact in our lives. This doesn’t surprise me. In fact, The Bible compares the tongue to a speak of fire that burns down an entire forest. (James 3:6). That is, the tongue, the words we speak set the “whole course” of a person’s life on fire. The words we speak is also compared to a tiny rudder that makes huge ships turn.
So, remember, as leaders, you hold a very powerful weapon – the words you speak and how you present it have profound implications.
Question: How have you used positive and negative comments to raise your leadership?